Returns & Exchanges

ALDI Mobile is committed to providing high-quality mobile services and hardware. If you are not completely satisfied with your purchase, you can return your item within 60 days under our ALDI Money Back Guarantee.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original packaging, including all accessories and manuals, and that you have your proof of purchase or tax invoice.

• 2.
  Contact Support

  Reach out to our customer service team via our website or call center to obtain a Return Authorization number before sending your product back.

• 3.
  Package and Post

  Securely pack your device or SIM kit and send it to the designated return address provided by our support team; we recommend using tracked postage.

• 4.
  Assessment and Refund

  Once received, our technicians will inspect the product, and if approved, your refund or exchange will be processed within 7 to 10 business days.